Shipping and Return Policy FAQs

Find the most frequently asked questions below about OLA's shipping and return policy.

We are sorry to hear that! Email us at and we’ll do what we can to work it out.

Read our return policy here.

We do not offer international shipping at this time. However, if you are interested in OLA Beach Tennis paddles, balls, or apparel, please let us know and we can try to find a way to send the product to you.

Not to worry, we recognize that the shipping process is not always kind. If your order arrives damaged, please email and we will help to start the return process. We will be happy to replace your item or issue a refund.

At OLA, we are committed to customer satisfaction. If you find our products defective in any way, or if you’re disappointed with the purchase, we are happy to initiate a return. Full-price merchandise purchased online can be shipped back within 30 days from the date of receipt to receive a full refund. Use this link to get started with your return.

If you notice that your shipping address is incorrect please reach out to for assistance. We would be happy to help you!

We do not ship on weekends or U.S. holidays. We are a small but mighty team and it can take up to 2 business days for us to fulfill your order. Please expect up to a week to receive your order.